Refund policy

We want you to be confident in your purchase and satisfied with your experience. If something isn’t right, we’re here to help.

Eligibility for Returns

You may return most new, unused items within 14 days of delivery for a refund or exchange. To qualify, items must be:
● Unused, unmounted, and in their original condition
● Returned in original packaging with all hardware and materials included
● Accompanied by proof of purchase (order confirmation or receipt)

Exchanges for Different Angle

Depending on the installation location of your WallForm mount, we understand that it may be important that your fins hang perfectly vertically. When processing your order, we consult an evolving in-house database of fin blade angles to give you a wall mount with the correct wedge size, however due to availability of manufacturer’s fin specifications we may not have complete information for your exact fins paired with your specific foot pockets. If the wedge size we choose for your order leads to your fins hanging at an undesired angle, you will be eligible for an exchange. When initiating the exchange, please provide the following in your email message
in addition to the information in the section below titled How to Start a Return:

  • A photo, from the side, of your fins fully installed on the mount, OR 
  • A photo, from the side, of your fins being held against the wall with the wedge in place (be sure to capture the wall and the fin blade in the photo)
  • The exact brand and model name of your fins and foot pockets
  • A typed request for a shallower or steeper wedge
    • A shallower wedge will move the tip of the fin closer to the wall
    • A steeper wedge will move the tip of the fin further from the wall

How to Start a Return

We want your return process to be as simple and stress-free as possible. Please follow the steps below to ensure a smooth return.

Contact Us First

  1. Email support@waveformfreediving.com with:
    1. Your order number
    2. The item(s) you’d like to return
    3. The reason for the return
    4. Photos if the product arrived damaged or defective
  2. We’ll respond within 2–3 business days with your return authorization, if approved, and next steps.

Repackage Your Item

  1. Place the product securely in its original packaging, including all mounting hardware, instructions, and accessories.
  2. Ensure the item is protected to prevent damage during transit.
  3. Returns must be unused and unmounted to qualify for a full refund.

Ship Your Return

  1. Use the shipping label we provide, or ship with your preferred carrier to the address we confirm via email.
  2. We recommend a trackable shipping service and retaining your tracking number.
  3. Unless otherwise noted, customers are responsible for return shipping costs.

Refund or Exchange

  1. Once your return is received and inspected, we’ll notify you by email.
  2. Approved refunds are issued to your original payment method within 14 business days.
  3. Exchanges or replacements (if applicable) will be processed immediately after approval.

If you have any questions during the process, our team is here to help — just reach out at support@waveformfreediving.com.

Shipping Costs

  • Customers are responsible for return shipping costs unless the product arrived damaged or defective.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive returned items without tracking.

Refunds and Processing Time

  • Refunds will be issued to the original form of payment within 14 business days after your return is received and inspected.
  • Shipping fees (if applicable) are non-refundable.
  • Exchanges will be processed once the original item is received and approved.

Lost or Stuck Shipments

Once your order has been shipped and tracking information has been provided, the package becomes the responsibility of the postal carrier or courier. We are not responsible for delays, holds, or losses caused by customs, postal services, or courier mishandling.

If your package appears to be lost in transit, please contact us within 7 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier and do our best to help locate the package.

In rare cases where a package is confirmed lost (no tracking updates for 30+ days), we may offer a replacement or refund at our discretion.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the packaging and product. We’ll replace or refund your item at no cost to you.

Custom or Final Sale Items

Custom orders, limited releases, or discounted items marked “Final Sale” are not eligible for return or exchange.

International Shipping and Returns

We ship worldwide, but international orders may experience customs delays or additional import fees, taxes, or duties that are beyond our control. These charges are the responsibility of the buyer.

Customs Refusals or Returns

If a package is refused or returned to us due to unpaid customs duties or restrictions, we can offer a refund for the item cost (minus shipping) once the package is safely returned and inspected. Shipping costs are non-refundable.

Policy Updates

We reserve the right to modify this policy at any time. Any updates will be reflected on this page with notice.

Our goal is simple: to make sure your gear storage experience feels as smooth and reliable as the equipment it holds. Thank you for shopping with us!